Corecivic Facilities Holiday Package Regulations:
Participating Facilities:
Hardeman County Correctional Center
South Central Correctional Center
Trousdale Turner Correctional Center
Whiteville Correctional Facility
The items in this catalog been approved by the Tennessee Department of Correction (TDOC). Offenders may receive one (1) package per quarter. The minimum order is $25, with a maximum amount $125. Package privileges are subject to change without notice.
ORDERING INFORMATION: Orders will be accepted November 1-31, 2024. Family & Friends may place orders online only. Please visit our website at www.TNpackageprogram.com.
ELIGIBLE OFFENDERS: Eligibility to participate in the Holiday Food Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. Your credit card will be billed upon placement of your order. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. The following forms of payments are not accepted: Green Dot, Cash App, Apply Pay.
SALES TAX: Sales tax is required by the state of Tennessee. All items are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
SHIPPING: All family and friends shipped orders will be charged $5.95 (Non-refundable). Cancelled order will not be charged.
RESTOCKING FEE: If a package or Item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of 10% will be deducted from your refund. Shipping fees are non-refundable for refused packages.
DELIVERY: Orders will be delivered to each facility by December 20, 2024. Please check our website www.TNpackageprogram.com for information about ordering.
RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: TNpackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 400, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
Corecivic Facilities Property Package Regulations:
Participating Facilities:
Hardeman County Correctional Center
South Central Correctional Center
Trousdale Turner Correctional Center
Whiteville Correctional Facility
Weight Limit: There is no weight limit on Property Packages.
Package Limit: Each order will be packaged in one box unless a TV or fan was included in the order which would make it necessary to allow for two boxes.
Package Size Limit: 2 x 2 x 1.5 feet
Dollar Value Limit: There is no dollar value limit on Property Packages.
Products: The products on this website are items which have been approved by the Tennessee Department of Corrections. The shopping pages are organized into categories (clothing, electronics etc.) and subcategories. You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice. If an item does not appear, it is either restricted or no longer available. If you are uncertain about the eligibility of an item, please contact us.
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 619059, Dallas, TX 75261-9059 or call toll free at (562)361-5704 or send us an e-mail at TNcustomerservice@unionsupplydirect.com
Returns: Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention: Returns Department, 6300 Commerce Center drive, Building A, Groveport, OH 43125 or call toll free at 866-402-0644 or send us an e-mail at TNcustomerservice@unionsupplydirect.com. If a package is returned to us for any reason, we will contact the purchaser to determine a resolution. Used, abused or damaged items cannot be returned, exchanged or refunded. All items are only covered by the manufacturer’s warranties. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, you must return these goods within 30 days. All original boxes and packing materials are required on any returned goods. These goods will be repaired or replaced at no cost to you. Returned items that are older than 30 days will not be processed. All merchandise that was ordered in error for any reason can be exchanged for $5.00. All exchanges must be done within 30 days of purchase. Merchandise must be unused and in original packaging. Any returned merchandise that is used or not in original packaging will be returned to you. Shipping charges are nonrefundable. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
Clear Tunes Television Warranty Service Procedures
Union Supply Direct offers 180 days limited warranty service on all Clear Tunes televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY. To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 619059, Dallas, TX 75261-9059. The return package must include: (1) the defective television, (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, offender number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (where applicable), 181-365 days from original date of purchase. To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions Inc, 2320 E. 49th Street, Vernon, CA 90058. The return package must include (1), (2), (3), and (4) above in the amount of $50 for return shipping. If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. There is no repair or replacement service available after 365 days from the date of original purchase. SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
Payment Methods: o Union Supply Direct accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. Your credit card will be billed upon placement of your order. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. The following forms of payments are not accepted: Green Dot, Cash App, Apply Pay.
Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment. You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Offender ID Number, and Offender's Last Name. Your payment will not be accepted without all four of these items. ACE Cash Express will provide you with a receipt for your transaction. Please keep this receipt to assist us in accessing your records. Allow 2 business days for your payment to be applied to the order.
Shipping: $5.95
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