Rules and Regulations
 
Tennessee Facility Package Ordering Schedule (Property Packages Only)
Please review this ordering schedule of when you are allowed to receive a package at your facility.  Inmates are allowed 1 package per quarter as assigned by the facility.
 
PACKAGES ORDERED OUTSIDE THE DESIGNATED ORDERING MONTHS WILL BE REFUSED BY THE FACILITY.
 

Facility

Inmate Custody/Last Name/TDOC #/Unit

Designated Ordering Month

West Tennessee State Penitentiary Minimum Restricted, Minimum Direct, Minimum Trustee January, May, July, October
  Close, Maximum February, August
  Medium March, June, September, November
     
Bledsoe County Correctional Unit 21, 22, 23 January, April, July, October
  Unit 1, 2, 3, 4, 5, 6, 17, 18, 19, 20, 24A, 24B, 28A February, May, August, November
  Unit 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 25A, 25B, 28B March, June, September, December
     
Northwest Correctional Complex Minimum February, May, August, November
  Medium March, June, September, December
  Close / Maximum April, October
     
South Central Correctional Facility Minimum/Medium 1 package may be ordered every three months from the date of last package received
  Close/Maximum March, September
     
Northeast Correctional Complex Medium/Minimum 1 package may be ordered every three months from the date of last package received
  Close 1 package may be ordered every three months from the date of last package received
     
Whiteville Correctional Facility Last Number of TDOC# 0, 1, 2, 3 January, April, July, October
  Last Number of TDOC# 4, 5, 6 February, May, August, November
  Last Number of TDOC# 7, 8, 9 March, June, September, December
     
Turney Center Industrial Complex Minimum Restricted, Direct, Trusty January, April, July, October
  Medium February, May, August, November
  Close / Maximum March, September
  All Custody Levels *No orders in June and December
     
Lois M. DeBerry Special Needs Facility Minimum January, April, July, October
  Medium February, May, August, November
  Close / Maximum July, December
     
Mark H. Lutterell Correctional Center Minimum February, May, August, November
  Medium March, June, September
  Close April, October
     
Morgan County Correctional Complex Unit 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 21 February, May, August, November
  Unit 17, 18, 19, 27 March, June, September, December
  Unit 22, 23 January, April, July, October
  Unit 24, 25, 26 April, October
     
Riverbend Maximum Security Institution Minimum / Medium January, April, July, October
  Close February, August
  Maximum March, September
  Death Row February, May, August, November
     
Hardeman County Correctional Facility Last Name Letter A, B, C, D, E, F, G January, April, July, October
  Last Name Letter H, I, J, K, L, M, N, O, P February, May, August, November
  Last Name Letter Q, R, S, T, U, V, W, X, Y, Z March, June, September, December
     
Trousdale Turner Correctional Center Last Name Letter A, B, C, D, E, F, G, H January, April, July, October
  Last Name Letter I, J, K, L, M, N, O, P, Q February, May, August, November
  Last Name Letter R, S, T, U, V, W, X, Y, Z March, June, September, December
     
Tennessee Prison For Women n/a 1 package may be ordered every three months from the date of last package received
 
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Tennessee Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Tennessee Department of Corrections.  If you have any questions about ordering, please contact our customer service department at 866-402-0644 or e-mail us at TNcustomerservice@unionsupplydirect.com
 
 
Important Property Package Regulations:
 
Weight Limit: There is no weight limit on Inmate Packages. 
  
Package Limit: Each order will be packaged in one box unless a TV or fan was included in the order which would make it necessary to allow for two boxes. 
 
Package Size Limit: 2 x 2 x 1.5 feet
 
Dollar Value Limit: There is no dollar value limit on Inmate Packages. 
 
PROGRAM INFORMATION: The items in this order form have been approved by the Tennessee Department of Corrections. Only 1 Food Package allowed per inmate. Purchases must be a minimum of $15 and maximum of $125. Orders can be submitted from inmates or their family and friends. Packages will be shipped shortly following the order taking period.
 
 
Important Summer Package Regulations:
 
ORDERING INFORMATION: Orders will be accepted Tuesday, May 1 - Thursday, May 31, 2018.
 
INMATES: Only 1 Summer Package allowed per inmate.
 
FAMILY & FRIENDS: Family and Friends can place orders online, by phone, by fax or mail. All orders must be received by Union Supply no later than May 31, 2018. No orders will be processed after the program has ended.
 
PRODUCT: If an item is discontinued by the manufacturer, out of stock, or restricted by the facility, we will substitute with an item of equal or greater value.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check (must have name, address & phone # imprinted), cashier's check, money order (must be domestic, printed in the U.S.). We accept major credit and debit cards with Visa, MasterCard or Discover logos. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide the exact billing information that the credit card issuer bank has on file for your account. The credit card will be charged at the time your order is placed.
 
SALES TAX: Sales tax is required by the State of Tennessee. Tax rates vary by the location of each facility. Please refer to the table below to determine the correct tax rate for your order.
 
 

Facility 

Tax Rate

 Bledsoe County Correctional Complex (BCCX)

6.25%

 Hardeman County Correctional Facility (HCCF) 

6.75%

 Lois M. DeBerry Special Needs Facility (DSNF) 

6.25%

 Mark H. Lutterell Correctional Center (MLCC)

6.25%

 Morgan County Correctional Complex (MCCX)

6.00%

 Northeast Correctional Complex Annex (NECX)

6.75%

 Northeast Correctional Complex Main (NEC)

5.50%

 Northwest Correctional Complex (NWCC)

6.75%

 Riverbend Maximum Security Institiution (RMSI)

6.25%

 South Central Correctional Facility (SCCF) 

6.75%

 Tennessee Prison for Wormen (TPFW)

6.25%

 Trousdale Turner Correctional Center (TTCC)

6.25%

 Turney Center Industrial Complex Annex (TCIX)

6.75%

 Turney Center Industrial Prison Main (TCIP) 

6.75%

 West Tennessee State Penitentiary (WTSP)

6.75%

 Whiteville Correctional Facility (WCFA)  

6.75%

 
SHIPPING & HANDLING: FREE Shipping on all Orders.
 
DELIVERY INFORMATION: All packages will be shipped at one time shortly following the ordering period and will be delivered before June 30, 2018. The facilities will distribute the packages accordingly, shortly after their arrival at the facility.
 
RETURNS: Used or abused items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify a facility staff inventorying your package immediately to arrange a return or exchange.
 
CUSTOMER SERVICE INQUIRIES:
Email: TNcustomerservice@unionsupplydirect.com
Union Supply Direct, Attn: Customer Service
Dept. 405, P.O. Box 9018, Rancho Dominguez, CA 90224-9018
Phone: (562)361-5704
 
 
 
Products: The products on this website are items which have been approved by the Tennessee Department of Corrections.  The shopping pages are organized into categories (clothing, electronics etc.) and subcategories.  You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us. 
 
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 9018 Rancho Dominguez, CA 90224-9018 or call toll free at (562)361-5704 or send us an e-mail at TNcustomerservice@unionsupplydirect.com
 
Returns: Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention:  Inmate Returns Department, 6300 Commerce Center drive, Building A, Groveport, OH  43125 or call toll free at 866-402-0644 or send us an e-mail at TNcustomerservice@unionsupplydirect.com.  If a package is returned to us for any reason, we will contact the purchaser to determine a resolution.  Used, abused or damaged items cannot be returned, exchanged or refunded.  All items are only covered by the manufacturer’s warranties.  Please check all of your items upon receipt.   If any of these items are found to be defective or damaged in shipping, you must return these goods within 30 days.  All original boxes and packing materials are required on any returned goods.  These goods will be repaired or replaced at no cost to you.  Returned items that are older than 30 days will not be processed.  All merchandise that was ordered in error for any reason can be exchanged for $5.00.  All exchanges must be done within 30 days of purchase.  Merchandise must be unused and in original packaging.  Any returned merchandise that is used or not in original packaging will be returned to you.  Shipping charges are nonrefundable. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Clear Tunes Television Warranty Service Procedures
Union Supply Direct offers 180 days limited warranty service on all Clear Tunes televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 9018, Rancho Dominguez, CA 90224-9018.  The return package must include: (1) the defective television, (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted).  Out of Warranty Service (where applicable), 181-365 days from original date of purchase.  To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions Inc, 2320 E. 49th Street, Vernon, CA 90058.  The return package must include (1), (2), (3), and (4) above in the amount of $50 for return shipping and handling.  If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
 
RCA Television Warranty Service Procedures
There is a 180 day warranty service on all RCA televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective RCA television within the 180 day warranty period contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 866-404-8989 or mail PO Box 9018, Rancho Dominguez, CA 90224-9018.  The return package must include (1) the defective television, (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted).  Out of Warranty Service (181-365 days from original date of purchase).  Please see the Limited Warranty enclosed with your product for the return requirements and procedures from 181 to 365 days from the date of original purchase.  If returned merchandise is found by Union Supply Direct or RCA, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
 
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos. The credit card will be charged at the time your order is placed.
 
 
* We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.
 
 
NEW!  Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment.  You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Inmate ID Number, and Inmate’s Last Name.  Your payment will not be accepted without all four of these items.  ACE Cash Express will provide you with a receipt for your transaction.  Please keep this receipt to assist us in accessing your records.   Allow 2 business days for your payment to be applied to the order.
 
Shipping: Free shipping on all orders.