Rules and Regulations
 
Tennessee Facility Package Ordering Schedule (Property Packages Only)
Please review this ordering schedule of when you are allowed to receive a package at your facility.  Offenders are allowed 1 package per quarter as assigned by the facility.
 
PACKAGES ORDERED OUTSIDE THE DESIGNATED ORDERING MONTHS WILL BE REFUSED BY THE FACILITY.
 
Facility Offender Custody/Last Name/TDOC #/Unit Designated Ordering Month
Hardeman County Correctional Facility Last Name Letter A, B, C, D, E, F, G January, April, July, October
Last Name Letter H, I, J, K, L, M, N, O, P February, May, August, November
Last Name Letter Q, R, S, T, U, V, W, X, Y, Z March, June, September, December
     
South Central Correctional Facility Minimum/Medium 1 Package may be ordered every three months from the date of the last package received
Close/Maximum March, September
     
Trousdale Turner Correctional Center Last Name Letter A, B, C, D, E, F, G, H January, April, July, October
Last Name Letter I, J, K, L, M, N, O, P, Q February, May, August, November
Last Name Letter R, S, T, U, V, W, X, Y, Z March, June, September, December
     
Whiteville Correctional Facility Last Number of TDOC# 0, 1, 2, 3  January, April, July, October
Last Number of TDOC# 4, 5, 6  February, May, August, November
Last Number of TDOC# 7, 8, 9  March, June, September, December
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Tennessee Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Tennessee Department of Corrections.  If you have any questions about ordering, please contact our customer service department at 866-402-0644 or e-mail us at TNcustomerservice@unionsupplydirect.com
 
 
 
Important Property Package Regulations:
 
Weight Limit: There is no weight limit on Property Packages. 
  
Package Limit: Each order will be packaged in one box unless a TV or fan was included in the order which would make it necessary to allow for two boxes. 
 
Package Size Limit: 2 x 2 x 1.5 feet
 
Dollar Value Limit: There is no dollar value limit on Property Packages. 
 
Products: The products on this website are items which have been approved by the Tennessee Department of Corrections.  The shopping pages are organized into categories (clothing, electronics etc.) and subcategories.  You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us. 
 
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 619059, Dallas, TX 75261-9059 or call toll free at (562)361-5704 or send us an e-mail at TNcustomerservice@unionsupplydirect.com
 
Returns: Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention: Returns Department, 6300 Commerce Center drive, Building A, Groveport, OH  43125 or call toll free at 866-402-0644 or send us an e-mail at TNcustomerservice@unionsupplydirect.com.  If a package is returned to us for any reason, we will contact the purchaser to determine a resolution.  Used, abused or damaged items cannot be returned, exchanged or refunded.  All items are only covered by the manufacturer’s warranties.  Please check all of your items upon receipt.   If any of these items are found to be defective or damaged in shipping, you must return these goods within 30 days.  All original boxes and packing materials are required on any returned goods.  These goods will be repaired or replaced at no cost to you.  Returned items that are older than 30 days will not be processed.  All merchandise that was ordered in error for any reason can be exchanged for $5.00.  All exchanges must be done within 30 days of purchase.  Merchandise must be unused and in original packaging.  Any returned merchandise that is used or not in original packaging will be returned to you.  Shipping charges are nonrefundable. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Clear Tunes Television Warranty Service Procedures
Union Supply Direct offers 180 days limited warranty service on all Clear Tunes televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 619059, Dallas, TX 75261-9059.  The return package must include: (1) the defective television, (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, offender number, facility name and physical address (no PO Boxes are accepted).  Out of Warranty Service (where applicable), 181-365 days from original date of purchase.  To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions Inc, 2320 E. 49th Street, Vernon, CA 90058.  The return package must include (1), (2), (3), and (4) above in the amount of $50 for return shipping.  If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
 
RCA Television Warranty Service Procedures
There is a 180 day warranty service on all RCA televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective RCA television within the 180 day warranty period contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 866-404-8989 or mail PO Box 619059, Dallas, TX 75261-9059.  The return package must include (1) the defective television, (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, offender number, facility name and physical address (no PO Boxes are accepted).  Out of Warranty Service (181-365 days from original date of purchase).  Please see the Limited Warranty enclosed with your product for the return requirements and procedures from 181 to 365 days from the date of original purchase.  If returned merchandise is found by Union Supply Direct or RCA, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos. The credit card will be charged at the time your order is placed.
  
* We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.  The following forms of payments are not accepted: Green Dot, Cash App, Apply Pay, Door Dash.
   
Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment.  You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Offender ID Number, and Offender's Last Name.  Your payment will not be accepted without all four of these items.  ACE Cash Express will provide you with a receipt for your transaction.  Please keep this receipt to assist us in accessing your records.   Allow 2 business days for your payment to be applied to the order.
 
Shipping: Free shipping on all orders.